Account Health
Order defect rate, late shipments, on-time delivery, valid tracking, Account Health Rating: where you stand against Amazon's targets.
Account health and KYC · Our most requested service
Amazon account at risk? A clear plan to get back to green
Performance metrics in the red, identity verification (KYC) that keeps failing, intellectual property complaints, flagged listings: every Amazon notification has its own logic and deadline. We review your account, find what is really blocking it and build a prioritised plan of action with you.
For sellers on Amazon US and on Amazon's European marketplaces, with the team behind NHB Online, the marketplace agency that runs its clients' Amazon accounts day to day.
30-minute video call with Benjamin Sichet, an e-commerce expert with over 10 years of experience. Free, no commitment, tailored quote afterwards.
Illustration: account health status moving from “At risk” to “Healthy”.
Illustration of the goal: from “At risk” to “Healthy”. Amazon makes the final decision.
Alerts you should not ignore
Each has its own response time and its own channel: the Account Health page.- “Your account is at risk of deactivation”
- Identity verification requested or documents rejected
- Disbursements on hold
- Intellectual property complaint or notice
- Listings at risk of removal (product safety, compliance)
- Order defect rate or late shipment rate above target
Scope
What we check
A full review of your account, notification by notification, before we suggest anything.
Identity verification (KYC)
Requested documents, consistency between company and representative details, rejected proofs: we prepare a clean file before any new submission.
Policy violations
Warnings, deactivated offers, “not as described” complaints: each violation is qualified and gets the right response.
Intellectual property
Trademark or copyright complaints: supplier invoices, authorisations, an appeal when it is justified, removing the offer when it is not.
Listing compliance
Product safety information, manufacturer and responsible person details, mandatory declarations: listings that sell come first.
Held funds and blocked inventory
Disbursements on hold, stranded FBA inventory, inactive listings, open cases: we trace the root cause so it does not happen again.
How it works
From diagnostic to green
Four steps, one point of contact and a progress update every week.
- 1Step 1
Free diagnostic
30 minutes by video: we go through your Account Health page and notifications together and tell you what is urgent.
- 2Step 2
Written audit and quote
A clear report: metrics, blocking issues, a week-by-week plan of action and a tailored quote. No commitment.
- 3Step 3
Plans of action and fixes
Plans of action written and submitted through the Account Health page, listing fixes, intellectual property files.
- 4Step 4
Follow-up
Weekly checks of your metrics until they are back within Amazon's targets, then optional monthly monitoring.
Real case, anonymised
An “at risk” seller on Amazon.fr: our diagnostic
A multi-brand reseller whose seller-fulfilled offers were at risk of deactivation, and whose disbursements had been frozen for almost a month.
The 4-week plan we proposed
- Week 1 · Shipping emergencyShip pending orders, adjust handling times, submit a plan of action through the Account Health page.
- Weeks 1–2 · ComplianceBulk-enter the missing product safety information and declarations, starting with the listings that sell.
- Week 2 · IP and listingsInvoices and authorisations, an appeal when justified; fix the listings behind customer complaints.
- Weeks 3–4 · Catalogue and follow-upBlocked inventory, inactive listings, open cases, then weekly metric checks.
The most common mistake: appealing by email. Those messages get an automated reply and are not reviewed; everything must go through the Account Health page.
Starting point
Figures recorded at diagnostic, September 2026.| Metric | Found | Amazon target |
|---|---|---|
| Late shipment rate (30 days) | 11.8% | under 4% |
| On-time delivery (14 days) | 77.8% | over 90% |
| Order defect rate (60 days) | 0.8% | under 1% |
| Product compliance issues | 327 | 0 |
| Suspected IP violations | 4 | 0 |
| Account Health Rating | 260 | over 200 (fragile) |
Amazon alone makes the final decision: we commit to the work, not to the outcome, and we never promise reinstatement. Mirabeau Trust is an independent provider and does not act on behalf of Amazon.
Is your account orange or red?
Book a free 30-minute diagnostic: we look at your situation with you and tell you what to prioritise. Tailored quote afterwards, no commitment.
A question? Write to us